Refund & cancellation policy

1. No refunds

All amounts paid to 99Learn Academy LLP through Proven Placement are non-refundable. This covers candidate packages (Pro, Elite and any other package), interview grooming programme fees, campus plans (Placement Desk, Campus Readiness, University), additional student seats and add-on services. We do not give full, partial or pro-rata refunds for unused time, unused features, a change of mind, not getting a job or placement, or a campus using fewer seats than it bought.

Because of this, we offer free access first: candidates can use the free plan at any time, and campuses get a free launch period before they pay. Please try the platform before buying.

2. Cancellation

• Packages and plans do not renew automatically. Nothing is charged again unless you choose to pay.
• You may stop using a package or plan at any time. It stays active until its end date and then lapses; no refund is due for the remaining period.
• You can delete your account by writing to us. Deleting an account does not create a refund.
• We may suspend or end access for a breach of our Terms of use. No refund is due in that case.

3. Failed, duplicate or excess payments

These are not refunds of a purchase. If money was deducted but the payment failed, you were charged twice for the same order, or you were charged more than the amount shown at checkout, write to us within 7 days with the Razorpay payment ID. Once confirmed, the extra amount is reversed to the original payment method through Razorpay, usually within 5–7 working days, depending on your bank.

4. Services we cannot deliver

If a live grooming batch or an on-campus workshop you paid for is cancelled by us and cannot be rescheduled, we will offer an equivalent programme or credit of the same value on the platform.

5. Contact

Questions about a payment: support@99learn.com or our contact page. Please include your registered email and the Razorpay payment ID or invoice number.